Created: 03/2020
Latest updated: 7/2022 – Updated version: 1.0.16
By: VillaTheme
Thank you for purchasing our plugin. If you have any questions that are beyond the scope of this documentation, please feel free to request support at our Support Forum. Thanks so much!
WooCommerce Orders Tracking lets your customers view the live tracking info for all of their purchases. With the plugin, you keep your customers updated about their order tracking information via different channels; you can add, edit, import tracking numbers; export orders; provide your customers with tracking URLs that help them track their order directly; … All these functions help you save time, create a nicer experience for your clients, and reduce the workload.
WooCommerce Orders Tracking works with 90+ shipping companies and several payment gateways, but with PayPal, it’s possible to attach tracking info to customers’ transaction details in their PayPal account. Informing the tracking info changes by SMS is what makes our plugin different. Moreover, you can send emails/SMS in different languages if you’re using Polylang/WPML
With WooCommerce Order Tracking, you can:
Select existing shipping carriers: WooCommerce Orders Tracking integrates with 92 shipping companies, includes all the popular carriers and lots of small regional shipping providers, from different countries in the world.
Send WooCommerce orders tracking emails: When the tracking info changes, send emails to inform your customers. Work well with WooCommerce Email Template Customizer to create a variety of orders tracking email template.
Include tracking info to WooCommerce email: Attach tracking info, select order status emails to attach, and manage the tracking content with necessary information.
Inform customers by SMS: When the tracking info changes, notify your customers by SMS. The plugin is currently integrated with 3 SMS providers: Twilio, Nexmo, and Plivo.
Add the tracking info into the customer’s order summary in their PayPal account: The PayPal option helps you to automatically add tracking codes to the PayPal transactions. Compatible with many core PayPal plugins in the market.
Webhook: Allows to get notifications right after the tracking is updated and it triggers an update of one of your trigger settings.
Schedule to update the latest data for all tracking numbers: If you use a tracking service to track shipping information by API key, this function helps you update the latest data of the respective tracking service.
Add the tracking number manually: In the order details of each order, you can add the tracking number, bulk set tracking number, send email and SMS with tracking URL generated,… manually.
Export orders/Import tracking codes with CSV files: This function helps you save time to add tracking information in bulk.
Create a WooCommerce Orders Tracking page after activating the plugin: The page is created right after the plugin is activated, but you can also select a page and make it the Order Tracking page.
Customize tracking page: Many options and features for you to design the tracking page as you desire.
Translate timeline on the tracking page: Allows you to use Google Cloud Translation API to translate the order tracking timeline on the Tracking page.
Default tracking information and tracking number: This feature is to reduce after-purchase support for new orders when the tracking number is not available, or available but without any info.
Use shortcodes to display tracking forms: WooCommerce Orders Tracking provides shortcodes to display tracking forms
Use the plugin along with WPML, Polylang: You can send Email/SMS/attach tracking info to WooCommerce emails in the customer’s native language.
Make sure that those limits to a minimum as follows in order for free-trouble while installing:
Go to Plugin/Add New/Upload Plugin/Choose file/ select plugin zip file woocommerce-order-tracking /click “Install Now“/click “Active plugin“.
Done! Let’s start using the plugin.
Guiding video on how to install and set up:
Go to the settings to configure the plugin.
SELECT/ADD SHIPPING CARRIER
Firstly, you will select a shipping carrier as default if you normally stick with one carrier. See this instruction for how to select a Shipping carrier and add a custom Shipping carrier.
After selecting a shipping carrier, go to the Email tab and manage the settings of the Order Tracking email sent to customers when tracking info is changed. Please regard this part for more details of each option.
WOOCOMMERCE EMAIL
In this tab, you can include the tracking information in WooCommerce emails, select the order status emails, position of the tracking info; and manage the tracking content. Visit this documentation to know it better.
SMS
Configure this tab to enable the SMS tracking information message feature. Follow this guide to configure it successfully.
PAYPAL
Then go to the PayPal tab if you want to automatically add tracking codes to customers’ order summary in their PayPal account. See the instruction and the tutorial video for how to make this function work.
TRACKING SERVICE
Go to the Tracking Service tab to track orders with a 3rd party shipping. You can refer to this part for more information and how to get the API key
Now you are able to add tracking codes to the orders and your customers can track them on the carrier website.
Shipping Carriers are individuals or businesses that transport goods or people on behalf of another individual or business and are liable for any loss of the goods during transport. Each shipping carrier formed in the plugin has 4 information: Carrier Name, Display Name, Shipping Country, and Tracking ULR of the carrier.
In the Shipping Carriers tab, you can select available shipping carriers or customize the shipping carriers that you use on your site. The plugin will generate tracking links to the tracking page of the carriers.
There are over 90 shipping companies integrated into our plugin that you can quickly choose and assign for your orders.
Go to Orders Tracking > Shipping Carriers
Note: Pre-integrated shipping carrier information is defined with carrier name, shipping country and carrier url. You can just change the display name which you want to mask with another custom name when showing them to the customer.
If you want to add more shipping carriers which have not been available in the shipping carrier list, you can do this by clicking Add carriers
Please watch this video to find out how to add a custom shipping carrier.
Note: When you add a custom carrier, if you’re using a tracking service that needs a valid API in the Tracking Service tab (EasyPost, AfterShip, Tracking More), the Carrier Name of the custom shipping carrier must be the same as its name in the supported shipping carrier list of that tracking service.
You can find the name of the supported shipping carrier with the links below:
When a tracking code is added to an order and whenever the tracking information of the order changes, the plugin will send the confirmation email to the customers
In the Email tab, you can set up the email contents.
1. Setting up the tracking emails: Send an email to customers whenever a tracking code is added to the orders.
2. The setting for sending emails when importing tracking numbers
WooCommerce Email settings allow you to include tracking information in the WooCommerce emails, select the order status emails you want to include tracking info.
1. Include tracking in WooCommerce email: Enable this option to include tracking information in the WooCommerce emails
2. Order status email: Select orders status to include the tracking information.
3. Tracking info position: Choose a position to place the tracking information. With a particular position for the tracking information you choose, you need to add the WC Hook to the email template assigned, and select the corresponding position for the hook.
For example; if you select ‘Before order table’ for the ‘Tracking info position’ option, then in the email you want to attach the tracking info, there must be WC Hook with the position ‘Before order table’
4. Tracking content, Tracking list item, Tracking Number, Tracking Carrier: The tracking information includes these elements. Manage how the tracking information is shown in WooComemrce emails with each element.
The SMS function allows you to inform your customers by SMS when the orders tracking information changes.
This function works with 3 providers: Twilio, Nexmo and Plivo.
With each provider, configure its required sections with corresponding information.
* SMS Provider: There are 3 SMS Provider options for you to choose including Twilio, Nexmo and Plivo. Here are the guidelines:
4. Send test SMS
After configuring a SMS provider, you can send SMS test to check the connection.
5. Send SMS when syncing Aliexpress orders: This option will appear only when you activate the ALD – Aliexpress Dropshipping and Fulfillment for WooCommerce plugin. SMS will be sent to the customers once their Aliexpress orders are updated tracking number when this option is enabled.
* To send SMS, go to WooCommerce/Orders/ edit order/ edit tracking order, change the tracking information, enable the send SMS to customer if tracking info changes option.
The PayPal option helps you to automatically add tracking codes to the PayPal transactions. This option requires the Client ID and Client Secret.
Note: In case you’re using different PayPal plugins, which creates different payment methods, you just need to fill in the Client ID and Client Secret of Default Live API and/or Default Sandbox API, and the other payment methods will use these APIs to work, depends on which mode you’re using. In case you don’t want to use the mutual APIs, please fill each payment method with their own Client ID and Client Secret to make it work
How to add orders tracking information on PayPal transaction, testing with a sandbox account:
You can use the Tracking Service instead of using shipping carriers. This option allows you through a 3rd party to track shipping information by API key.
From version 1.0.7 of the WooCommerce Orders Tracking plugin, we integrated a new feature: “Translate timeline”, which allows translating the orders tracking timeline on the Tracking page using Google Cloud Translation API.
See this video for how to get an API key to add in the plugin and use the Translate timeline feature of the WooCommerce Orders Tracking plugin.
Enable/Select/Add the correct information to each field to configure this function. See the instruction below for how to connect to each tracking service.
Other than Cainiao, you need to fill the API key generated in your corresponding tracking service account, select some more options to complete the configuration, so you can connect to the other 4 tracking services successfully.
When you click on customize your tracking page, you can design the tracking page as you want.
1. Sort events: You can order the events into 2 types: Most recent to oldest and oldest to most recent.
2. Date format: Select the date format.
3. Time format: Select the time format.
4. Translate datetime: Datetime displays by default in English. It will be translated to your site’s locale if you check this option.
5. Timeline template: There are 2 templates.
6. Title: Add the title.
7. Title text alignment: This can be left, right, center.
You can also customize text, background color, the font size in the general tab.
e1. Default tracking info
1. Show default tracking info: Show below track info in the tracking timeline if a real tracking number does not have any information from the tracking service.
2. Default carrier name: The carrier which will show for the default track info
3. Show if order status: Display milestones (since order created); shipment status and shipment tracking description with respectively selected WooCommerce order statuses.
4. Time (since order created): Create milestones since order created to delivered.
5. Status: Describe shipment status with a respective milestone: Pending; In transit or Pickup.
6. Description: Describe the shipment status.
7. Delete tracking info.
8. Duplicate tracking info.
e2. Default tracking number
1. Default tracking number: If an order does not have a tracking number, the default tracking number will be displayed on the Order received page, My account/orders, and in emails that you configủe on the WooCommerce Email tab. When a customer uses a “default tracking number” to track, the default track info will be used.
2. Content: Message including default tracking number which will be displayed on Order received page or WooCommerce email.
3. Position: Position of the default tracking number message on the Order received page.
Go to Orders Tracking/ Tracking Service/ Google reCAPTCHA for the tracking form.
This setting helps you protect your website from spam and abuse.
If you use tracking service to track shipping information by API key, you can set to update the latest data of the respective tracking service.
Go to the Schedule update section of the plugin setting:
Webhook API allows you to get notifications for when the tracking is updated and it triggers an update of one of your trigger settings.
When you select 17Track as your tracking service, the webhook section will trigger the webhook setting of 17Track.
1. Enable webhook: Turn this option on to use this feature of 17Track
2. Enable debug: Data from webhooks will be logged for debugging purposes if enabled.
3. Send Email: Select the statuses that you want to be notified of.
4. Webhook URL: Copy Webhook URL and paste it to Webhook URL field – Webhook settings in your 17Track account.
* Follow the guide below and save all configurations.
Step 1: Copy the Webhook URL in number (4)
Step 2: Log in to your 17Track account. Go to Settings and paste the URL above as the image below
Step 3: Under Notification settings, select statuses to receive a notification when tracking information changes
When you select TrackingMore as your tracking service, the webhook section will trigger the webhook setting of TrackingMore.
1. Enable webhook: Turn on to use this feature of TrackingMore
2. Enable debug: Data from webhooks will be logged for debugging purposes if enabled.
3. TrackingMore Email: Enter the address you registered in TrackingMore.
4. Send Email: Select the statuses that you want to be notified of.
*Note: Statuses you select here must be selected in your Webhook settings
5. Webhook URL: Copy Webhook URL and paste it to Webhook URL field of your Webhook Notification Settings.
* Follow the guide below and save all configurations.
Step 1: Go to https://my.trackingmore.com/webhook setting.php
Step 2: Copy Webhook URL in the plugin (4) and paste it to the Webhook URL field of your Webhook Notification Settings
When you select EasyPost as your tracking service, the webhook section will trigger the webhook setting of EasyPost.
1. Enable webhook: Turn on to use this feature of EasyPost
2. Enable debug: Data from webhooks will be logged for debugging purposes if enabled.
3. Webhook secret: This helps prevent any third parties from masquerading as EasyPost and sending fraudulent data
4. Send email: Select the statuses that you want to be notified of.
5. Webhook URL: Add webhook URL using this Webhook URL
* Follow the guide below:
Step 1: Go to Webhooks & Events
Step 2: Click on the Add Webhook button, copy Webhook URL in the plugin (4) and paste it to the Webhook URL field and create the webhook.
When you select AfterShip as your tracking service, the webhook section will trigger the webhook setting of AfterShip.
1. Enable webhook: Turn on to use this feature of AfterShip
2. Enable debug: Data from webhooks will be logged for debugging purposes if enabled.
3. Webhook secret: This helps prevent any third parties from masquerading as AfterShip and sending fraudulent data
* You can find the Webhook secret in your AfterShip Notification settings
4. Send email: Select the statuses that you want to be notified of.
5. Webhook URL: Copy Webhook URL and paste it to Webhook URL field
* Follow the guide below:
Step 1: Go to Notification settings and scroll down to the bottom of the page
Step 2: Click on the Add Webhook button, copy Webhook URL in the plugin (4) and paste it to the Webhook URL field and save.
The plugin allows you to export order data into a CSV file, you can select the data you want to export.
Then you can edit the tracking information in the exported file, and import it back.
This function helps you save time when importing/changing tracking codes in a large amount.
Go to Dashboard/ Order Tracking/ Export Orders, select the orders you need to add tracking code.
In the exported file, you add the Tracking ID, Carrier Slugs, Carrier Name, Carrier type of each product.
* Note: Carrier slugs: You can add in 2 ways: Get the carrier slugs list here or go to the shipping carrier tab of the plugin setting to get carrier slugs.
Then you can go to Dashboard/ Order Tracking/ Import Orders Tracking to import the CSV file you just edited.
Mapping fields and import.
To add tracking codes manually please go to Dashboard/ WooCommerce/ Orders select the order you want to add the tracking code and click on the Edit Tracking button.
1. Edit tracking button: Click this button to edit Tracking number, Tracking carrier, Shipping carrier, Change order status; then enable/disable sending email and/or adding tracking number to PayPal after saving.
2. Add a tracking number to PayPal.
3. Bulk set tracking number.
The plugin provides shortcodes to:
[vi_wot_tracking_more_form]
[vi_wot_form_track_order]
Below is the list of plugins/3rd parties which are compatible with WooCommerce Order Tracking:
Plugin | Author | Compatible feature |
WooCommerce Email Template Customizer | VillaTheme | Fully Compatible |
ALD – Aliexpress Dropshipping and Fulfillment for WooCommerce | Villatheme | Fully Compatible |
WooCommerce Order Status Manager | WooCommerce | Fully Compatible |
WooMail – WooCommerce Email Customizer | CidCode | Fully Compatible |
Dianxiaomi – WooCommerce ERP | Dianxiaomi | Fully Compatible |
Polylang | WP SYNTEX | SMS, Order tracking email |
WPML | OnTheGoSystems | SMS, Order tracking email |
WooCommerce PayPal Checkout Gateway | WooCommerce | Tracking via PayPal |
WooCommerce PayPal Payment | WooCommerce | Tracking via PayPal |
PayPal for WooCommerce | AngellEYE | Tracking via PayPal |
When you install and activate the ALD – Aliexpress Dropshipping and Fulfillment for WooCommerce plugin, there will be new options in WooCommerce Orders Tracking settings to make these 2 plugins work together.
Thank you for your attention!
If you have any question, please create a topic at our FORUM, we will support within 24 hours.