WooCommerce Orders Tracking

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Description

WooCommerce Orders Tracking is an essential plugin for tracking orders of WooCommerce. This plugin allowed shop owners to add, edit, import, export orders tracking numbers and tracking URLs of every item and order. With the advantages of tracking orders, the shop owners can manage tracking orders easily and inform their customers about the orders journey. Likewise, customers will feel secure and comfortable in tracking their orders.

Features

• Shipping carries: You can select tracking orders from a variety of shipping carriers in different countries in the world
• Import orders tracking information: You can import orders tracking information from CSV file including Order ID, tracking number, carrier slugs, order status.
• Export orders tracking information: You can export orders tracking to CSV files including Order ID, tracking number, carrier slugs, order status.
• Add tracking number: In the edit order page, you can add/update tracking numbers and tracking URL.
• Send notification email: Able to send emails to your customers after importing or updating orders tracking.
• Edit email: You can change email subject, heading and content with some useful placeholders: {tracking_table}, {order_id}, {billing_first_name}, {billing_last_name}
• Search for order: Enter tracking numbers to search for order.
• SMS: send SMS to your customers after importing or updating orders tracking.
• PayPal: Automatically add tracking codes to PayPal transaction details
• Tracking Service: You can track orders with a 3rd party shipping in the plugin.

System Requires:

Make sure that those limits to a minimum as follows in order for free-trouble while installing:

• WordPress4.6.x or higher
• Woocommerce 3.0.x 
• max_execution_time 60
• memory_limit 125M
• post_max_size 64M
• upload_max_filesize 64M

Download Plugin:

Go to Plugin/Add New/Upload Plugin/Choose file/ select plugin zip file woocommerce-order-tracking /click “Install Now“/click “Active plugin“.

Done! Let’s start using the plugin.

Guiding video on how to install and set up:

Go to the settings to configure the plugin.

 

Shipping carriers

Firstly, you will select a shipping carrier, and you can add more shipping carriers on the list.

 

Email

After selecting the shipping carrier, go to the Email tab to set up the email that will be sent to customers to confirm whenever tracking information changes

 

WooCommerce Email

You can include tracking information in the WooCommerce orders emails through the setting in the WooCommerce Email tab.

 

SMS

The plugin allows you to send SMS to your customers whenever tracking information is updated.

You can choose among one of the SMS provider: Twilio,  Plivo, Nexmo. To send tracking information SMS messages. The detailed guide is mentioned in the SMS tab in How does it work section.

 

PayPal

Then go to the PayPal tab if you want to automatically add tracking codes to PayPal transactions.

Tracking service

Go to the Tracking Service tab to track orders with a 3rd party shipping.

Now you are able to add tracking code to the orders and your customers can track them on the website.

ORDERS TRACKING

Shipping Carriers

Shipping Carriers are person or company that transports goods or people for any person or company and that is responsible for any possible loss of the goods during transport. Each shipping carrier is formed in the plugin has 4 information: Carrier Name, Display Name, Shipping Country, and Tracking ULR of the carrier.

In the Shipping Carriers tab, you can select available shipping carriers or customize the shipping carriers that you use on your site. The plugin will generate tracking links to the tracking page of the carriers.

1. Filter: This option helps you to find your shipping carriers more easily.
2. The available shipping carriers in the plugins: There are more than 80 shipping carriers available for you to find and choose.
3. Add Carriers: You can add your custom shipping carriers on the list.

1. Carriers Name: Enter your custom shipping carrier name
2. Display Name: Enter your custom carrier display name
3. Shipping Country: Select the country where the shipping carrier ships.
4. Tracking URL: Enter the shipping carrier’s URL

Email

When a tracking code is added to an order and whenever the tracking information of the order changes, the plugin will send the confirmation email to your customers

In the Email tab, you can set up the email contents.

1. Setting up the tracking emails: Send an email to customers whenever a tracking code is added to the orders.

 

• Send tracking of whole order: Send tracking of all items of an order instead of only changed one. Helpful when you add tracking numbers for single items of an order.
• Email subject: Enter your tracking email subject.
• Email heading: Enter your tracking email heading.
• Email content: Type in the email content. You can use shortcodes to display the necessary information.
• Tracking number column, Carrier number column, Carrier name column, Tracking URL column: These customizers allow you to modify the tracking table with each respective section.

2. The setting for sending emails when importing tracking numbers

• The number of emails sent per time: To avoid being marked as Spam, you can select the quantity of tracking emails that will be sent at one time.
• Delay between each time: The delay time that each email is sent.

WooCommerce Email

WooCommerce Email settings allow you to include tracking information in the WooCommerce orders emails when the orders have changed the status.

1. Enable: Activate this option to include tracking information in the WooCommerce orders emails

2. Order status email: Select orders status email to include the tracking information.

3. Tracking info position: choose a position where to place tracking information. The position can be: Before order table, after each order item, after order table.

4. Save: To save the setting.

SMS

The plugin integrates the SMS function that allows you to inform your customers by SMS when the orders tracking information has changed.

1. From number:

2. Message text: Customize the text messages on SMS

3. SMS provider: Select your SMS provider. At the moment, the plugin supports 3 provides Twilio, Nexmo and Plivo.

4. ACCOUNT SID: Enter your ACCOUNT SID

5. AUTH TOKEN: Enter your AUTH TOKEN

6. Bitly access token: Enter your bit.ly access token.

* To send SMS, go to WooCommerce/Orders/ edit order/ edit tracking order, change the tracking information, enable the send SMS to customer if tracking info changes option.

* SMS Provider: There are 3 SMS Provider options for you to choose including Twilio, Nexmo and Plivo. Here are the guidelines:

• Guide to set SMS with Twilio SMS Provider:
• Please check your regional permission to send SMS for Twillo in your Twillo Settings

• Guide to set SMS with Nexmo SMS Provider:

• Guide to set SMS with Plivo SMS Provider:

Tracking Service

I. Tracking Service

You can use the Tracking Service instead of using shipping carriers. This option allows you through a 3rd party to track shipping information by API key.

1. Enable: Enable the tracking service option.
2. Service: Select the tracking service you want to use. At the moment the plugin supports TrackingMore, EasyPost, Cainiao, Aftership. You can see detailed information about how to connect each Tracking Service below.
3. Tracking page: Customers can track the shipping information from a tracking page on your website.
4. Cache request: When customers search for a tracking number on tracking page, the result will be saved to use for the same research for this tracking number within this cache time.
5. Customize Tracking page: A link leads you to the Design of the Tracking page. You can see the instruction in the Design tracking page section below.

 

* HOW TO CONNECT EACH TRACKING SERVICE THROUGH API.

• Cainiao: You can connect Cainiao directly without API.
• TrackingMore: 

1. Service: Select TrackingMore.
2. API key: Enter your TrackingMore’s API key. If you don’t have an account, click here to create account and generate API key. You can register for the free plan or paid plan.
3. Add tracking if not exist: When customers search for a tracking number that exists in your current orders, add it to your tracking API if it does not exist in your API tracking list.
4. Change Order Status: Select order status to change to when Shipment status changes to Delivered. Leave it blank if you don’t want to change order status.

 

• EasyPost

1. Service: Select EasyPost.
2. API key: Enter your EasyPost’s API key. If you don’t have an account, click here to create account and generate API key. You can register for the free plan or paid plan.
3. Add tracking if not exist: When customers search for a tracking number that exists in your current orders, add it to your tracking API if it does not exist in your API tracking list.

 

• AfterShip

1. Service: Select AfterShip.
2. API key: Enter your AfterShip’s API key. If you don’t have an account, click here to create account and generate API key. You can register for the free plan or paid plan.
3. Add tracking if not exist: When customers search for a tracking number that exists in your current orders, add it to your tracking API if it does not exist in your API tracking list.

 

* CUSTOMIZING TRACKING PAGE.

When you click on customize your tracking page, you can design the tracking page as you want.

• In the General tab:

1. Sort events: You can order the events to 2 types: Most recent to oldest and oldest to most recent.

2. Date format: Select the date format.

3. Time format: Select the time format.

4. Timeline template: There are 2 templates.

5. Title: Add the title.

6. Title text alignment: This can be left, right, center.

You can also customize text, background color, the font size in the general tab.

• In the Design template tab: You can select and your desire icons and their colors: Delivered icon, Pickup icon, In-transit status icon.

• In the Custom CSS tab: you can add a custom CSS here.

 

II. Translate timeline

From version 1.0.7 of the WooCommerce Orders Tracking plugin, we integrated a new feature: “Translate timeline”, which allows to translate the orders tracking timeline on the Tracking page using Google Cloud Translation API.

This video guides you on how to get an API key to add in the plugin and use the Translate timeline feature of WooCommerce Orders Tracking plugin.

 

III. Default tracking info and tracking number

• This feature is to reduce after-purchase support for new orders when tracking number is not available, or available but without any info
• Row with empty description will not show on the tracking page
• Time is relative to an order’s created time
• Tracking service must be enabled and tracking page must be set

 

A. Default tracking info

1. Show default tracking info: Show below track info in tracking timeline if a real tracking number does not have any information from tracking service.

2. Default carrier name: The carrier which will show for the default track info

3. Show if order status: Display milestones (since order created); shipment status and shipment tracking description with respectively selected WooCommerce order statuses.

4. Time (since order created): Create milestones since order created to delivered.

5. Status: Describe shipment status with a respective milestone: Pending; In transit or Pickup.

6. Description: Describe the shipment status.

7. Delete tracking info.

8. Duplicate tracking info.

 

B. Default tracking number

1. Default tracking number: If an order does not have a tracking number, default tracking number will be displayed on Order received page, My account/orders and in emails that you configủe on WooCommerce Email tab. When a customer uses a “default tracking number” to track, the default track info will be used.

2. Content: Message including default tracking number which will be displayed on Order received page or WooCommerce email.

3. Position: Position of the default tracking number message on order received page.

 

 

IV. Google reCAPTCHA

Go to Orders Tracking/ Tracking Service/ Google reCAPTCHA for tracking form.

This setting helps you protect your website from spam and abuse.

• ReCaptcha 2: “I’m not a robot” Checkbox. This requires the user to click a checkbox indicating the user is not a robot. This will either pass the user immediately (with No CAPTCHA) or challenge them to validate whether or not they are human. This is the simplest option to integrate with and only requires two lines of HTML to render the checkbox.
• ReCaptcha 3: reCAPTCHA v3 allows you to verify if an interaction is legitimate without any user interaction. It is a pure JavaScript API returning a score, giving you the ability to take action in the context of your site: for instance requiring additional factors of authentication, sending a post to moderation, or throttling bots that may be scraping content.

PayPal

The PayPal option helps you to automatically add tracking codes to the PayPal transactions. This option requires the Client ID and Client Secret.

1. PayPal: Enter your Client ID and Client Secret of each app respectively to the email that you installed in the PayPal payment (if you default PayPal payment)
2. PayPal Sandbox: Test your current Client ID and Client Secret on PayPal Sandbox
3. Action: You click button to test connection.

How to add orders tracking information on PayPal transaction, testing with a sandbox account:

 

SCHEDULE UPDATE

If you use tracking service to track shipping information by API key, you can set to update the latest data of the respective tracking service.

Go to the Schedule update section of the plugin setting:

1. Enable cron: Enable to activate the update feature.
2. Run update every: Set the time to update after x day.
3. Run update at: Set a specific time to update.
4. Only query tracking created in the last x day(s): Set update within x last day (s).

 
 
 
 

WEBHOOKS

Webhook API allows you to get notifications for when the tracking is updated and it triggers an update of one of your trigger settings.

How to configure webhook of TrackingMore

When you select TrackingMore as your tracking service, the webhook section will trigger the webhook setting of TrackingMore.



1. Enable webhook: Turn on to use this feature of TrackingMore

2. TrackingMore Email: Enter the address you registered in TrackingMore.

3. Send Email: Select the statuses that you want to be notified.

*Note: Statuses you select here must be selected in your Webhook settings

4. Webhook URL: Copy Webhook URL and paste it to Webhook URL field of your Webhook Notification Settings.

* Follow the guide below and save all configuration.

Step 1: Go to https://my.trackingmore.com/webhook setting.php

Step 2: Copy Webhook URL in the plugin (4) and paste it to Webhook URL field of your Webhook Notification Settings



 

How to configure webhook of EasyPost

When you select EasyPost as your tracking service, the webhook section will trigger the webhook setting of EasyPost.



1. Enable webhook: Turn on to use this feature of EasyPost

2. Webhook secret: This helps prevent any third parties from masquerading as EasyPost and sending fraudulent data

3. Send email: Select the statuses that you want to be notified.

4. Webhook URL: Add webhook URL using this Webhook URL

* Follow the guide below:

Step 1: Go to Webhooks & Events

Step 2: Click on the Add Webhook button, copy Webhook URL in the plugin (4) and paste it to Webhook URL field and create webhook.



 

 

How to configure webhook of AfterShip

When you select AfterShip as your tracking service, the webhook section will trigger the webhook setting of AfterShip.



1. Enable webhook: Turn on to use this feature of AfterShip

2. Webhook secret: This helps prevent any third parties from masquerading as AfterShip and sending fraudulent data

* You can find the Webhook secret in your AfterShip Notification settings

3. Send email: Select the statuses that you want to be notified.

4. Webhook URL: Copy Webhook URL and paste it to Webhook URL field

* Follow the guide below:

Step 1: Go to Notification settings and scroll down to the bottom of the page

Step 2: Click on the Add Webhook button, copy Webhook URL in the plugin (4) and paste it to Webhook URL field and save.



 

 

 

IMPORT & EXPORT

You can add tracking codes to product orders manually or import tracking codes from CSV files.

 

I. Add tracking codes manually.

To add tracking codes manually please go to Dashboard/ WooCommerce/ Orders select the order you want to add the tracking code and click on the Edit Tracking button.



 

1. Edit tracks: This option allows you to edit Tracking number, Tracking carrier, Shipping carrier, Change order status, sending email to the customer(if tracking info changes) and Adding tracking number to PayPal option.



2. Add a tracking number to PayPal.

3. Bulk set tracking number.

 

II. Add tracking codes by importing tracking codes from CSV files.

To bulk import tracking codes, you can use the import/export option of the plugin.

Go to Dashboard/ Order Tracking/ Export Orders, select the orders you need to add tracking code.



1. Filename: enter the name of the export CSV file.
2. Filter by orders: this option allows you to specify the order you want to export by date, status, bill address, shipping address, payment methods and shipping methods.
3. Fields: select the fields you want to exports. If you leave this empty, all the fields will be exported.

In the exported file, you add the Tracking ID, Carrier Slugs, Carrier Name, Carrier type of each product.



* Note: Carrier slugs: You can add in 2 ways: Get the carrier slugs list here or go to the shipping carrier tab of the plugin setting to get carrier slugs.



Then you can go to Dashboard/ Order Tracking/ Import Orders Tracking to import the CSV file you just edited.



Mapping fields and import.





 

 

 

This plugin has currently made compatibility with some plugins. You can check on the compatibility list below:

 

Plugin	Author	Compatible
WooCommerce Order Status  Manager	WooCommerce	Full Compatible
WooMail – WooCommerce Email Customizer	CidCode	Full Compatible
WooCommerce Email Template Customizer	VillaTheme	Full Compatible
Dianxiaomi – WooCommerce ERP	Dianxiaomi	Full Compatible

Thank you for your attention!

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