Manage Customer Reviews in Backend

EDIT REVIEWS

Go to Dashboard > Products > Reviews, hover over the review you want to edit, and click on the Edit button.

A window will be opened with options for editting a comment/review.

  1. Name: Edit the name of review author.
  2. Email: Edit the email of review author
  3. Review title: Edit the title of review.
  4. Review content: Edit or add the content of review.
  5. Rating: Select the rating as you want.
  6. Add image: add or remove review images.
  7. Update: Update all the changed fields.

 

 

FILTER REVIEWS ON REVIEW LIST

The plugin provides filters in the backend, which helps you save time when searching for reviews with mutual factors.

Step 1: Go to Dashboard > Comment

Step 2: Select the filter. See the specific explanation below.

Step 3: Click “Filter” button

 

 

  1. Filter with rating: This filter helps you search for all reviews with a specific rating. Select a rating you need and click the “Filter” button
  2. Filter with image: This filter helps you find reviews with or without the image(s) attached. Select the option you need > Click “Filter”
  3. Filter with product title: Add the product title > Click “Filter”. This helps you find reviews of a particular product

 

DOWNLOAD REVIEW IMAGES

If you want to download the images of imported reviews from AliExpress to your server, go to Dashboard > Products > Reviews and check on all the comments you want to download review images then choose Bulk actions/ Download reviews images/ Apply.

 

 

SET VERIFIED REVIEWS

If you want to set many reviews as verified owner, go to Dashboard > Products > Reviews and check on all the comments you want to set as verified then choose Bulk actions/Set review verified/Apply.

 

 

 

Allow Reviewing Order on My account page

After customers purchase items, their order items will be visible on their ‘Orders’ list – ‘My account’ page.

The Review buttons will appear on My account page for the customer to review the items if these order’s statuses are matched with the statuses selected in the Review Reminder tab > Button Review on My account/orders.

When their order status changes and the Review Reminder email is sent, they can now leave a review on their Orders list.

Step 1: Go to My account > Orders

Step 2: Hover the “Rate” button > Select the item you want to leave a review

Step 3: You’ll be redirected to the Review section of the item you selected, you can leave a review there.

 

Resend Review Reminder

In case you sent a Review Reminder email to customers to ask for a review, but they have not left any yet, this feature would be helpful. It helps if you want to remind them of leaving reviews for the items they purchased, by resending the email in case they somehow did not leave one.

Go to Resend review reminder tab to configure resending review reminders and email resending templates.

A. Set up a schedule to resend reminder emails

 

  1. Enable: Enable this option to resend the Review Reminder email if the customer has not rated after the first email.
  2. Resend reminder email after: Set the time for how many days to send the next email
  3. Stop after: Set how many times you send the Review Reminder email.
  4. Resend email at: Set the exact hour to send the email in the day

 

B. Resend review reminder email templates

There are 2 types of the email template you can use to resend review reminder emails, you will customize the resend review reminder email templates using the WooCommerce Email Template Customizer plugin or the original resend review reminder email template in the WooCommerce Photo Reviews plugin.

  1. Email template to resend: Select a template and assign it to the time you send a review reminder email. This option is perfectly compatible with the WooCommerce Email Template Customizer plugin – You can create multiple Review Reminder templates with the plugin and select the template you want here. Regard this documentation for more information.
    • In case there’s no available template to assign, the plugin will use the default (original) templates below to send.
  2. The original resend review reminder email templates in the WooCommerce Photo Reviews plugin.
  • Times: Assign the number which stands for the time you send the email to each corresponding email content.
  • Email content: Edit the email content and watch the preview before the real sending.
  • Remove: Remove the row that contains the time and email content
  • Add content: Add times and email content to resend the corresponding Review Reminder email

 

 

 

Override templates

Template Usage
/viwcpr-comment-field-html.php Add the custom fields(title, upload photo, policy, custom field) to the review form
/viwcpr-filters-html.php Filter reviews
/viwcpr-overall-rating-html.php Overall rating of the product, [wc_photo_reviews_overall_rating_html] shortcode
/viwcpr-pagination-basic-html.php Ajax pagination for the reviews page
/viwcpr-pagination-loadmore-html.php Ajax pagination with the load-more button for the reviews page
/viwcpr-quickview-single-product-summary-html.php Product summary on masonry popup
/viwcpr-quickview-template-html.php Masonry popup
/viwcpr-review-form-html.php Review form shortcode – [woocommerce_photo_reviews_form]
/viwcpr-shortcode-reviews-rating-html.php Star rating shortcode – [wc_photo_reviews_rating_html]
/viwcpr-shortcode-template-basic-html.php Normal reviews for reviews shortcode [wc_photo_reviews_shortcode]
/viwcpr-template-basic-html.php Reviews style – Normal
/viwcpr-template-masonry-html.php Reviews style – Masonry

 

Follow this guide on how to override VillaTheme plugins’ templates via a theme.

 

Share reviews

Share reviews feature is an advanced feature which allows you to share the same reviews for a range of products in the same list.

  1. Group no:  The number of groups which have the same reviews.
  2. Products: Products which have the same reviews in each group
  3. Action: Remove group
  4. Add new groups: Click on the “+” button to create new groups.

Chrome Extension

The WooCommerce Photo Reviews plugin allows you to import product reviews from AliExpress, Amazon, and Temu directly into your WooCommerce store using the Import Reviews to Woo Chrome Extension. This feature helps store owners build trust quickly by adding authentic customer reviews (with photos and videos) from trusted marketplaces.

Supported Marketplaces

  • AliExpress
  • Amazon
  • Temu

 

Requirements

 

Setup
  1. Add the Chrome Extension to Chrome
    • Open the Chrome Web Store link provided in the plugin settings.
    • Click Add to Chrome → Add to Chrome → Add Extension.
    • Once installed, you’ll see the extension icon in your Chrome toolbar. Pin it if you need for convenience.
  2. Get Your Domain Ready
    • The extension must be connected to a live WooCommerce store domain (not localhost). If using localhost, ensure your local server supports SSL (https://) before connecting.
    • Single-Site Domain: If you run one WooCommerce store, connect that domain (e.g., https://mystore.com).
    • Multi-Site Domains: If you manage multiple WooCommerce stores, you can add multiple domains to the Chrome Extension and switch between them.
  3. Generate a Secret Key
    • Go to your WordPress Dashboard → Photo Reviews → Chrome Extension.
    • Find the Secret Key section.
    • Copy the key – you’ll need it to connect Chrome Extension with your site.
  4. Connect Domain with Chrome Extension
    • Click the Chrome Extension icon in your browser.
    • Enter your store domain and the Secret Key.
    • Click Add to save.
  5. Manage Domains in Chrome Extension: You can manage multiple WooCommerce store connections inside the extension.
    • Enable a Domain: Reviews will be imported only to the domain where the “Enable” checkbox is selected.
    • Add a Domain: Click Add, then enter a new domain and secret key.
    • Disable a Domain: Uncheck the “Enable” checkbox of one, and reviews won’t be imported to that domain.
    • Remove a Domain: Hover over the domain entry to reveal the red delete icon (×), then click it to remove the domain you no longer need.

 

How to Import Reviews

Open the product page on AliExpress, Amazon, or Temu in your Chrome browser.

Important note: Please ensure you set up the Chrome Extension settings below before importing reviews here

  1. Import reviews on this page: Import reviews in bulk – All reviews on that page
  2. Import this review: Import each review individually – One review at a time

Reviews on AliExpress:

 

Reviews on Amazon:

 

Review on Temu

 

Import Options

1. Secret key: Copy this secret key and insert into the extension, see this guide video below.

2. Look up for product ID by: When you import reviews, this plugin looks up for AliExpress and Amazon product ID by SKU of WooCommerce products by default. If you want to use an other post meta field, please change this field.

3. Import review to: If set, reviews imported with chrome extension will be added only to selected product(s). The “Look up for product ID by” option above will not be used.

4. Review status: All imported review will be set this status, you can choose approved or pending.

5. Set review verified: Set reviews imported with chrome extension to verified reviews

6. Review vote: Import vote up/down count of reviews

7. Upload review files: If a review has images or video, upload them to your server instead of using the original image URL

8. Import order info: Import reviewers’ order info (except for logistics info) such as Color, Size… to Optional fields

 

Video Tutorial

👉 How to Import AliExpress, Temu & Amazon Reviews with Chrome Extension (WooCommerce Photo Reviews)

 

 

Extra Information

Thank you for your attention!

If you have any question, please create a topic at our FORUM, we will support within 24 hours.

COMPATIBILITY

A. Compatibility lists

Plugin Author Compatible
WooCommerce Email Template Customizer VillaTheme Fully compatible
Elementor Elementor Fully compatible
Antispam Bee Pluginkollektiv Fully compatible

 

B. Compatibility guides.

1. WooCommerce Email Template Customizer

You can create Review reminder email templates and Coupons for reviews email templates using the WooCommerce Email Template Customizer available both in the free and premium versions.

Step 1: Download and install the WooCommerce Email Template Customizer.

Step 2: In the WooCommerce Email Template Customizer, Add new to build a new template. In this blank template, build a new template to make yourself, or select the templates you want – Coupon for Review or Review Reminder.

Step 3: In the WooCommerce Photo Reviews plugin, select the created templates in the Coupon email or Review reminder email

All full steps are presented in this guide

AliExpress Reviews

A. Import reviews from AliExpress

To import reviews from AliExpress, go to Dashboard/ Product and check on all the products you want to import reviews then click on the import reviews button on the manage tabs.

To import reviews for a single product, hover in the area next to the date column of the product then click on the import button.

 

A window will open with options for you to start import reviews.

  • Aliexpress Product ID: Enter the product ID on AliExpress.
  • Countries: Select a country where you want to import review from.
  • Ratings: Select which ratings you want to import.
  • Translate to English: Use translated content from Aliexpress if available
  • With images: Select to import only reviews with pictures.
  • Download images: If a review has images, download them to your server
  •  Verified owner: Mark the reviews imported from AliExpress as “Verified owner”.
  • Vote count: Count the ratings. Important note: If you noticed any reviews whose vote count aren’t imported, please remove those reviews and reimport them.
  • Number of reviews: Select how many reviews you want to import from AliExpress.
  • Phrases filter: Click to change the phrases filter settings.
  • Set review status:  Select the status for the reviews imported from AliExpress.

 

B. Aliexpress review masks

Search and Replace a word or a sentence in the review author and review content when importing reviews from AliExpress

Go to Dashboard/Photo Reviews setting/AliExpress Reviews

  1. Search: fill a word or a sentence that will be searched in review author and review content imported from Aliexpress to replace.
  2. Replace: Set the word or sentence that will replace the searched word or sentence. Leave blank to delete the searched word or sentence.
  3. Add: Add another search and research task for Plugin.
  4. Show review Country: Enable this to display the country of  the AliExpress review. This option only works for reviews imported since version 1.1.4.

 

C. Apply Phrases Filter

If you want to do search and replace with other reviews which were not imported from AliExpress, go to Dashboard/comments and check on all the comments you want to change then choose Bulk Actions/Apply Phrases Filter/Apply.

 

* The guide video on how to import AliExpress reviews with WooCommerce Photo Reviews.