Email Templates

A. Add new or edit abandoned email templates

Go to WC Abandoned Cart > Email Templates, add or edit your abandoned email templates.

Click on a template to edit it or add a new template, then the email template page will open.

1. Add the template name

2. Email template display area

3. Click on the display area, customize the email content in the right panel. Shortcodes are supported including:

• • {customer_name};
  • {customer_surname};
  • {customer_forename};
  • {coupon_code};
  • {coupon_expire};
  • {unsubscribe_link};
  • {wacv_checkout_btn};
  • {site_title};
  • {store_address};
  • {home_url};
  • {site_url};
  • {shop_url};
  • {admin_email}

4. Add the subject of the email

5. Use WooCommerce header and footer default on the recovery emails.

6. Send a test email.

7. Set up the coupon rule for checking abandoned carts, you can read more in the section below B. Set up coupon in Abandoned emails

B. Set up coupon in Abandoned emails 

On the email template page, you can see the coupon configuration area. Click on the Use coupon option to attach a coupon to the abandoned email.

B1. Types of coupons

There are 2 types of coupons that you can choose one of them to offer to your customers. They can be a WooCommerce existing coupons or coupons generated by the plugin.

a. WooCommerce existing coupon 

This is the coupon created in WooCommerce, to create this coupon, please follow this guide. Then select the coupon code for the abandoned email, simply follow these steps:

• Enable Use coupon
• In the Select coupon, select a WooCommerce existing coupon

 

b. Coupons generated by this plugin

This type of coupon is generated in this plugin by the following steps:

• Enable Generate coupon 
• Configure the generated coupon

 

B2. Display coupon code in the email template

On the email template page, click on the email content area, the email content panel will appear on the right site. There you will insert the shortcode: {coupon_code} to the email content and save.

 

B3. Assign the coupon email template to send

Go to Abandoned Cart > Email tab, go to the Email template column, select the template which included the coupon code you created and save. Then try to test with a real abandoned cart.

C. Create Email templates in Multiple languages

You can send abandoned cart emails in different languages by creating multilanguage email templates. Simply follow these steps:

(1) Create email templates

Go to Abandoned cart > Email templates, Add new email template or edit the existing templates.

(2) Translate the templates into multilanguages

Almost texts can be translated directly on the template by clicking on the text area, a panel will appear on the right and you will translate texts there.

Note: Regarding translating the Cart block, to translate these texts: Quantity and price, you need to use the New cart block feature as the guide below.

First, go to the Email tab > Enable Template use the new cart block and save.

Then go back to the email template, if you are using an earlier version of 1.0.10, you have to remove the current cart block, replace it with a new cart block. However, since version 1.0.10 and onwards, you needn’t do this.

Click on the new cart block and translate these text Quantity and price:

(3) Assign the translated email template to send

Go to Abandoned Cart > Email tab, go to the Email template column, select the translated template you created and save. Then try to test with a real abandoned cart.