WooCommerce Abandoned Cart Recovery


Created: 17/05/2019
Latest update: 02/10/2019
By: VillaTheme
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What is WooCommerce Abandoned Cart Recovery?

WooCommerce Abandoned Cart Recovery is a WooCommerce extension that helps you to recovery unfinished order in your store.  When a customer adds a product to the cart but does not complete check out. After a scheduled time, the cart will be marked as “abandoned”. The plugin will start to send cart recovery email or facebook message to the customer, remind him/her to complete the order.

Capture Abandoned Cart

When a user adds a product to the cart but does not check out. After a selected time, the cart will be marked as “abandoned”. WooCommerce Abandoned Cart Recovery will capture the cart information include: add to cart date, customer email address, added to cart items, cart total, cart status and IP address. Then using this information to contact the customer, offer discount and request him/her to complete check out.

  • Track member cart: track abandoned cart of logged-in users on your site.
  • Abandoned Cart time for Members: set the time from when a member has the last action with his cart till when the cart is marked as abandoned.
  • Track guest cart: track abandoned cart of guests on your site.
  • Abandoned Cart time for Guest:  set the time from when a guest user has the last action with cart till when the cart is marked as abandoned.
  • Abandoned Table: abandoned carts will be saved in the plugin back-end. And you can check the records any time. The records provide information about time, username, email, item quantity, cart total price, items list, status, reminder logs, customer IP and country.
  • Cart status: abandoned cart has 2 status abandoned and recovered.
  • Reminder logs: the reminder logs option allows you to check the email and FB message send abandoned cart owner.
  • Exclude: exclude username of persons who you don’t want to track their cart.

Request email pop-up

A pop-up will appear when customers click add to cart for the first time, request them to fill in an email address to complete the add to cart action. After getting an email the pop-up will not reappear and users can add products to cart normally. And the email address will be automatically filled in checkout form when the customer goes to the checkout page.

  • Appear on: Choose pages where you want the request email pop-up to appear. Single product pages, shop page, cart page.
  • Required email: choose if you want to require an email address to add products. If this option is turned off, customers can close the request email pop-up to add products to the cart.
  • Dismiss time: set a time for the pop-up to reappear after a customer closes it.
  • Redirect after add to cart: when customers fill in email and add the product to cart. You can choose to redirect them to cart or check out page.
  • 2 templates: the pop-up has 2 built-in templates for you to change the front-end layout.
  • Change front-end text: you are able to change the text message on the pop-up.
  • Change pop-up color: all pop-up text, background, add to cart button color can be changed in the plugin backend.

Send Recovery Emails

The plugin sends recovery for abandoned cart and abandoned orders. When a cart or an order is marked as abandoned, the plugin will send a recovery email to the email address that the customer filled in the request email popup. Asking them to finish check out the cart and offer coupons if it is necessary.

  • Send recovery email to guests/members: choose if you want to send recovery cart email to guests and logged-in users.
  • Send recovery email with abandoned orders: you can set the plugin to send recovery emails to the owner of failed, canceled, on hold or pending payment orders.
  • Email templates: you can create many email templates and schedule to send them at different times.
  • Send email rules: set up to send different recovery emails at different times.
  • Reply-to address: set up a reply to the email address. If customers reply to the recovery email, the reply email will come to this address. By default, it is the admin address.
  • Offer coupon: you are able to send coupons along with recovery emails. With each email templates, you can choose to send an existing coupon. Or let the plugin generate unique coupons with given values. You can set up the generated coupon will all WooCommerce coupon options.
  • Send email manually: in the abandoned cart list, you can select some abandoned cart and an email template. And then send recovery emails to select abandoned cart owners.

Send Facebook Message

The plugin will display a “Send to Message” tickbox under the add to cart button on single product pages. If customers tick on this box before adding the product to cart. The cart will be recorded and the plugin will send a recovery message to the customer’s Facebook message. Recovery messages include text and a link to the checkout page. If customers click on the link, they will be redirected to the checkout page with their abandoned cart. This option requires a Facebook fan page and a Facebook app to work.

  • Accept Facebook message to add to cart: a “Send to Messenger” tickbox will appear under the add to cart button on the product page. The plugin will send recovery cart messages to the customer facebook if he/she doesn’t complete checkout.
  • Set up Facebook messages: you can set up many messages with different texts.
  • Send message rules: schedule to send different messages at different times.
  • Language: choose the language which you want to display the “Send to Facebook” tickbox on the front-end.

Send SMS

You can send SMS messages to customers who have abandoned carts. When a customer fills in their telephone number on the checkout page but does not complete checkout. The plugin will send recovery SMS messages with a link to the checkout page to the phone number.

  • Send SMS for abandoned carts: the plugin will send recovery SMS when customers filled the phone number on the checkout page.
  • Send SMS for abandoned orders: the plugin will send recovery SMS when an order is created but be marked as failed, pending payment, canceled or on hold.
  • Create multiple messages: you can create multiple messages to send for abandoned cart and abandoned orders
  • Sending rules: schedule to send different messages at different times.
  • Shortcodes: the plugin provides a shortcode to display the customer name and link to the checkout page in the SMS.
  • Bit.ly config: the plugin use bit.ly link to shorten the checkout link. You need to register for a bit.ly API and get an Access token.
  • Abandoned Order status: allows you to choose which orders will be sent recovery SMS based on status. You can choose in the list: failed, pending payment, canceled or on hold orders.
  • Connect with Twilio: to send SMS you need to register for a Twilio app and recharge money. Connect the Twilio app with WooCommerce Abandoned Cart Recovery using App IDApp Secret and From number.
  • More SMS provider: Nexmo and Plivo SMS provider is in developing progress.

Report

The plugin provides 4 types of report for you to check the abandoned carts. Select the suitable report type and a time range to view the report of abandoned cart in that time.

Auto-Update

During the support period, you are able to auto-update the plugin from your Dashboard.

 

Go to Dashboard/ Plugins/ Add New to install the plugin.

Install and set up guiding video

Send Recovery Emails

To use the Send Recovery Emails feature, you need to configure recovery email templates.

Go to Dashboard/ WC Abandoned Cart/ Email Templates and configure your email templates.

Then go to Dashboard/ WC Abandoned Cart/ Settings/ Email Pop-up to enable the request email pop-up.

And finally, go to the General tab to enable cart tracking and the send email address option.

 

Send Facebook message

With the cart tracking option is enabled in the previous step. You just need to enable the Send Facebook message option to send messages.

After fill in App ID and Secret, you will be able to edit the FB messages.

 

Send SMS

To send recovery SMS messages, you need to register for a Twilio App and a bit.ly access token. The detailed guide is attached in the plugin back-end.

General Settings

In the General tab, you can configure the cart tracking option

  1. Tracking Member’s Cart: enable this option to track abandoned carts of logged-in users.
  2. Abandoned Cart time for Members: the time from when a logged-in user adds a product to cart till when the cart is marked as abandoned.
  3. Tracking Guest’s Cart: enable this option to track the abandoned cart of guests.
  4. Abandoned Cart time for Guest: the time from when a guest adds a product to cart till when the cart is marked as abandoned.
  5. Delete abandoned records: abandoned cart records will be deleted after this scheduled time.
  6. Exclude people: select users who their cart will not be tracked.
  7. Cart log: record add to cart action, remove products from cart action.
  8. Cron job: turn on the Cron job on your server.

 

Request Email Pop-up

Go to Email pop-up tab to configure the request email pop-up feature.

The request email pop-up will appear when a customer adds products to cart for the first time. The pop-up will requires an email to complete this action. The pop-up will appear one time only, after that customers can add to cart normally.

  1. Appear on: select page where you want to pop-up to appear.
  2. Email required: customers cannot add products to cart without an email. If you disable this option, customer can skip the pop-up but still can add products to the cart.
  3. Dismiss time: if customers skip the pop-up, it will reappear after this scheduled time.
  4. Redirect after Add to cart: after adding a product to cart, choose if you want to redirect them to cart or check out page.
  5. Template: the plugin provides 2 pop-up templates by default.
  6. Title: Configure the front-end text on the pop-up.
  7. Design: Configure the design of the pop-up by selecting colors here.

Email Templates

Go to WC Abandoned Cart/ Email Templates to edit your recovery email templates. You can Add New/ Edit/ Delete recovery email templates here.

Click on a template to edit it.

  1. The template name
  2. Edit the email content here.
  3. Set up the recovery email template.
  4. Send a test email.

Send Recovery Emails

In the Email tab, to set up emails which you will send to customers.

  1. Send mail reminder to members: choose if you want to send recovery emails to logged-in users.
  2. Send mail reminder to guest: choose if you want to send recovery emails to guests.
  3. Reply Emails to: the reply-to email address, if the customer reply to the recovery email, the reply email will come to this address.
  4. Send mail rules: set up the email templates and time to send.
  5. Notification to Admin: enable this option to send an email to admin whenever a cart is recovered.

  1. Enable: enable this option to send recovery emails to abandoned orders.
  2. Order status: select order status that you would like to send recovery emails.
  3. Send email rules: select email templates and send at different times.

Facebook Message Settings

In the Facebook message tab, you can set up the plugin to send recovery cart message to customers Facebook message.

  1. App ID and App secret: to use the option send Facebook messages to customers, you need to register a Facebook app. Each app has an ID and Secret, fill yours here.
  2. Language: select the language of the “send to facebook” notice on the front-end.
  3. App URLs: the URL you need to fill in when registering your Facebook app.
  4. Active page: select a page which will send the recovery message to customers.
  5. Send to message rule: you can send multiple messages to customers. Configure how many messages you want to send, the text of each one and schedule time here.
  6. Log out Facebook
  7. Test mode: the plugin will automatically send a reply message. This can be useful when you register your Facebook app.

Send SMS

  1. SMS provider: Select your SMS provider. At the moment, the plugin supports 3 provides Twilio, Nexmo and Plivo.
  2. App ID/Auth ID: enter your App ID.
  3. App token/Auth secret: enter your App token.
  4. From number/Powerpack UUID: enter “from number” the number you use to send SMS to customers.
  5. Access token: enter your bit.ly access token. This option helps to shorten your checkout link.
  6. Enable: enable the SMS recovery feature with abandoned carts.
  7. Rules: sending SMS rules for abandoned cart, you can create multiple SMS templates and rules. Rules are basically the scheduled time to send SMS.
  8. Enable: enable the SMS recovery feature with abandoned orders.
  9. Order status: select order status which you want to use the SMS recovery feature.
  10. Rules: sending SMS rules for abandoned orders, you can create multiple SMS templates and rules. Rules are basically the scheduled time to send SMS.

Abandoned Cart list

In WC Abandoned Cart/ Abandoned Table, you can check the list of abandoned carts.

  1. Send recovery emails manually:  this option allows you to select multiple abandoned carts and bulk sending recovery emails.
  2. Abandoned Carts list: this list provides you information about abandoned carts with date, email, cart detail (items), status, sent recovery logs and IP.

Reports

The plugin provides 4 types of report for you to check the abandoned cart.

 

 

Extra Information


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