Latest update: 02/10/2019
Thank you for purchasing our plugin. If you have any questions that are beyond the scope of this documentation, please feel free to request support at our Support Forum. Thanks so much!
WooCommerce Abandoned Cart Recovery is a WooCommerce extension that helps you to recovery unfinished order in your store. When a customer adds a product to the cart but does not complete check out. After a scheduled time, the cart will be marked as “abandoned”. The plugin will start to send cart recovery email or facebook message to the customer, remind him/her to complete the order.
When a user adds a product to the cart but does not check out. After a selected time, the cart will be marked as “abandoned”. WooCommerce Abandoned Cart Recovery will capture the cart information include: add to cart date, customer email address, added to cart items, cart total, cart status and IP address. Then using this information to contact the customer, offer discount and request him/her to complete check out.
A pop-up will appear when customers click add to cart for the first time, request them to fill in an email address to complete the add to cart action. After getting an email the pop-up will not reappear and users can add products to cart normally. And the email address will be automatically filled in checkout form when the customer goes to the checkout page.
The plugin sends recovery for abandoned cart and abandoned orders. When a cart or an order is marked as abandoned, the plugin will send a recovery email to the email address that the customer filled in the request email popup. Asking them to finish check out the cart and offer coupons if it is necessary.
The plugin will display a “Send to Message” tickbox under the add to cart button on single product pages. If customers tick on this box before adding the product to cart. The cart will be recorded and the plugin will send a recovery message to the customer’s Facebook message. Recovery messages include text and a link to the checkout page. If customers click on the link, they will be redirected to the checkout page with their abandoned cart. This option requires a Facebook fan page and a Facebook app to work.
You can send SMS messages to customers who have abandoned carts. When a customer fills in their telephone number on the checkout page but does not complete checkout. The plugin will send recovery SMS messages with a link to the checkout page to the phone number.
The plugin provides 4 types of report for you to check the abandoned carts. Select the suitable report type and a time range to view the report of abandoned cart in that time.
During the support period, you are able to auto-update the plugin from your Dashboard.
To use the Send Recovery Emails feature, you need to configure recovery email templates.
Go to Dashboard/ WC Abandoned Cart/ Email Templates and configure your email templates.
Then go to Dashboard/ WC Abandoned Cart/ Settings/ Email Pop-up to enable the request email pop-up.
And finally, go to the General tab to enable cart tracking and the send email address option.
With the cart tracking option is enabled in the previous step. You just need to enable the Send Facebook message option to send messages.
After fill in App ID and Secret, you will be able to edit the FB messages.
To send recovery SMS messages, you need to register for a Twilio App and a bit.ly access token. The detailed guide is attached in the plugin back-end.
In the General tab, you can configure the cart tracking option
Go to Email pop-up tab to configure the request email pop-up feature.
The request email pop-up will appear when a customer adds products to cart for the first time. The pop-up will requires an email to complete this action. The pop-up will appear one time only, after that customers can add to cart normally.
Go to WC Abandoned Cart/ Email Templates to edit your recovery email templates. You can Add New/ Edit/ Delete recovery email templates here.
Click on a template to edit it.
In the Email tab, to set up emails which you will send to customers.
In the Facebook message tab, you can set up the plugin to send recovery cart message to customers Facebook message.
SMS Provider: There are 3 SMS Provider options for you to choose including Twilio, Nexmo and Plivo. Here are the guidelines:
In WC Abandoned Cart/ Abandoned Table, you can check the list of abandoned carts.
The plugin provides 4 types of report for you to check the abandoned cart.
Thank you for your attention!
If you have any question, please create a topic at our FORUM, we will support within 24 hours.