What is the WordPress Facebook Chatbot?
WordPress Facebook Chatbot creates conversation flows that help to program suggestions, answers for the bot to communicate with your users when they enter into your WordPress website. This perfect tool helps to respond to your site users quickly with customer service online 24/7, keep them stay on our site when your site assistants are not available, save your money to hire customer supporters, but also reply sufficient information, suggestions with what users may care in for example Support, Help, Post, About us… using available elements in the plugin.
FEATURES
Flow: Create conversation flows that are programmed with a variety of responses in a very short time. In particular, it allows you to combine flows to the one that you generate and create proper conversation as live chat with assistants. You can create flows with nodes by using the basic elements to match the features of your WordPress website and users.
- You can create as many flows as you want.
- In each flow, you can add notes equivalently with options that allows users to choose when chatting with bot.
- In a flow page, easily, you can drag and scroll up or down the flow page to go to a node you want and add contents.
- Notes can be easy to interact with, you can collapse or add/remove nodes quickly if needed.
Fixed Actions: Fixed actions are necessary for all conversations on WordPress website. Moreover, you can customize the automatic response to these fixed actions by adding the available elements. They are available in the plugin such as:
- Welcome message: The users who touch the messages box for the first time will see it first. In particular, you can design it with the text, gallery, video elements or event the block which are created from the plugin. The welcome message is automatically displayed when the customers access Facebook Messenger.
- Default answer: The default answer will be sent when the customer questions are undefined . You can change the default answer in your own way with the available basic elements.
Customer typing: The plugin can configure programmed questions, according to the different objectives. Shop owners can create frequently asked questions that most customers may ask on the store and program respective answers using available elements. After that, whenever the customers ask about these questions, the chatbots will answer as programmed.
- You can add unlimited customer typing as keywords that you think users may ask frequently when chatting on your WordPress website.
- Add buttons to redirect your available replies to address specific problems of users on your site.
- Using a panel with available elements to quickly program replies for your bot.
- You can link to flows that created in the Flow section.
Persistent menu: You can create the specific persistent menu to display available options on Facebook Messenger for users to choose. Customization of persistent menu helps the chatbot system to become more professional.
Basic elements: The plugin provides a lot of elements such as text, video, typing, images, post, search post types, gallery, redirect, quick reply, request a live chat, stop live chat, which helps you to create the most flexible responses for the Chatbots. By using the basic element, the chatbot can interact with people through texts, videos, images and buttons of call-to-action…
- Text: Create the response for the Facebook chatbot by text. It can use in fixed action, block or customer typing.
- Typing: Display the symbol as a person are chatting to reply the customers. You can adjust the duration for each times displayed.
- Gallery: Display the gallery in the conversation between the Chatbot and Customers.
- Image: Display the images in the conversation between the Facebook Chatbot and the customers. You just need to click on the center of box to upload the images.
- Post: Allows to assign display available posts, pages, media for user to choose.
- Redirect: Redirect the action in the conversation. When you click to the box, it will show all the blocks created to redirect.
- Video: Display the video in the conversation. You just need to copy and page the URL of the video to the box.
- Quick reply: Provide a way to present a set of buttons in-conversation that contain a title and optional image, and appear prominently above the composer.
- Search post types: Allows users to type key words to search for relevant posts, pages, media.
- Request live chat: Helps to give customer the request for chat with a supporter in the conversation.
- Stop live chat: Helps to response for the request for stopping live chat from the customer. Therefore, you just need to enter the message you want to send to the customers when they want to stop live chat.
Customer information saving: The Chatbot Facebook can ask the customers about their information such as name, phone number, email address… and automatically save them.