Go to Dashboard >> Happy >> All Ticket Forms
The Ticket Forms feature lets you create and manage various forms for ticket submission. Customize forms for specific needs, such as technical support or feature requests, with tailored fields to collect essential information efficiently. This helps your support team address issues effectively.
All Ticket Forms
The All Ticket Forms page provides an overview of all the ticket forms you have created. This page allows you to manage and organize your forms effectively.
- View Forms: See a list of all ticket forms, including their titles and the created date.
- Shortcode: Each form has a shortcode. Copy and place this shortcode anywhere you want to show the form.
- Edit Forms: Click on a form title to modify its fields and settings.
- Delete Forms: Remove forms that are no longer needed.
- Add new Ticket Form: Click the button to create a new ticket form tailored to specific support needs.
This page helps you maintain and organize your support ticket forms, ensuring you can easily manage and update them as needed. Click the Edit button or “Add new Ticket Form” to go to the template editor.
Ticket Form template editor
The Ticket Form Template Editor allows you to create and customize the layout and content of your ticket forms.
Refer to this documentation for more details.