The Miscellaneous settings page allows you to configure various important options to enhance your support system’s functionality and compliance. These settings cover:
- Terms and conditions
- GDPR compliance
- Google reCAPTCHA integration.
After you enable and configure the required settings, these fields will show up in the reply form, right above the Submit button. Scroll down to read the details.
- Term and Conditional: Ensure that customers acknowledge your terms and conditions before submitting a ticket.
- Enable: Toggle this option to require customers to agree to your terms and conditions.
- Checkbox text: Fill in the content and Customize the text that appears next to the checkbox for terms and conditions agreement.
- GDPR: Make sure your support system is compliant with GDPR regulations by obtaining customer consent.
- Enable: Toggle this option to require customers to agree to GDPR compliance.
- Checkbox text: Customize the text that appears next to the GDPR compliance checkbox.
- Google reCAPTCHA: This is not only in the ticket form, but also in the HAPPY login form. Once properly configured the Google reCaptcha keys, it will be visible under HAPPY login form by default. For ticket creation form, you must enable it in the form template.
- Allow reCaptcha: Toggle this option to enable Google reCAPTCHA for your support forms.
- Version: Select the version of Google reCAPTCHA you want to use.
- Site key: Enter your Google reCAPTCHA site key. Following steps in number 5. Guide below to get this information.
- Secret key: Enter your Google reCAPTCHA secret key. Following steps in number 5. Guide below to get this information.
- Guide: Access a guide to help you configure and integrate Google reCAPTCHA
By setting up these options, you can ensure that your support system is secure, compliant with regulations, and clear about terms and conditions, providing a better experience for both your support team and customers.
*An example of a ticket form with all
