From the Ticket List on front end, users can access their happy author page.
For Supporters
To access their own author page
Step 1: Hover over the hamburger menu and click “Change canned reply”
Step 2: Now they are redirected to the author page. The page URL will look like this http://yourwebsite/list-ticket/happy-author/
Here they can edit all canned replies assigned to them.
To access customer’s author page
Step 1: Click the customer name under “REQUESTER” column
Step 2: Now they are redirected to the author page. The page URL will look just like above plus the author ID http://yourwebsite/list-ticket/happy-author/8/
For Customers
Customer can access their HAPPY author page via this URL: http://yourwebsite/list-ticket/happy-author/