HAPPY – Helpdesk Support Ticket System is your all-in-one solution for managing customer support efficiently and effectively. HAPPY is designed to streamline your support operations with a range of powerful features that ensure both your support team and customers have a seamless experience.
For ones that are new to helpdesk plugins, here’s a simple overview for what a helpdesk plugin does: Think of your website as a store where customers can come with questions or issues. A helpdesk plugin acts like a dedicated customer service desk on your site.
- When a customer has a question or issue, they can submit a “ticket” through the plugin. This ticket is like a digital support request
- Your support team can see all the tickets in one place, assign them to different team members, prioritize urgent issues, and track their progress.
- Then you can respond to tickets directly through the plugin, either by email or through an in-built messaging system.
- To further reduce the workload, considering:
- Creating a self-help section: Add a Knowledge Base or FAQ to help customers find answers without submitting a ticket.
- Use canned responses: Prepare pre-written replies to common questions to save time and improve efficiency
HAPPY empowers your support team by providing a flexible and efficient ticket management system. With the plugin installed, you have your ticket management streamlined, you’ll receive effective communication, and be provided with comprehensive customization options. From there, you’ll be able to manage support tickets way better, reduce your team’s workload with automated tools and self-help resources, and create a more personalized support experience for your customers.
Core Features:
- Ticket Management System:
- Ticket Labels: Organize and categorize tickets efficiently to keep track of various support issues.
- Ticket Status: Monitor the progress of tickets through different stages to ensure timely resolution.
- Ticket List: Access a user-friendly interface that provides a clear overview of tickets on both the backend and frontend for admins and users.
- Multiple Ticket Forms: Create custom ticket forms with an easy drag-and-drop builder and various settings and customization options.
- Pagination Settings: Manage ticket and reply pagination to keep your ticket lists organized and easy to navigate.
- Page Settings: Configure pages for viewing all tickets, creating new tickets, accessing the knowledge base, and FAQs based on user roles.
- Support Features:
- File Attachments: Allow customers to attach files when creating tickets or replies, providing more context and detail.
- Working Hours and Holidays: Set up working hours and holidays to manage support availability and customer expectations.
- Email Notifications: Automate email updates for ticket submissions, replies, and closures, ensuring prompt communication between your support team and customers.
- FAQs, Knowledge Base, and Canned Replies: Reduce workload by providing self-help resources and pre-written responses for common queries.
- Customization and Additional Features:
- Style Settings: Customize the appearance of your forms and support pages with multiple styling options.
- Personalized Messages: Set up tailored messages for various events to enhance communication with your users.
- Flexible Form Creation: Create forms with rules, customization options, and various field types to suit your specific needs.